Welcome to the Network…

American Windows Center—maximizing its job results with consistent communication
Fridays on the Homefront
The Eichler Network welcomes American Windows Center, Inc. and
its company president, Anna Goldfeld (pictured above), a new
addition to our roster of preferred service companies. AWC
specializes in double-pane windows and sliding-glass doors, serving the Eichlers of the San Mateo area.
Fridays on the Homefront
Coming in February '18: Eichler Network's 'Home Maintenance Directory 2018'—where you'll meet more companies you can trust with your next home improvement project. For the 2017 edition,
click here.

One of the most important, yet sometimes overlooked, qualities that come into play when engaging a company for home-improvement services is consistent communication. Nothing is more frustrating than being told different things by different representatives of the company you hire, or not being able to reach your original contact.

Both are problems that customers of American Windows Center never have to worry about, says company president Anna Goldfeld, because customer service is just one of several facets of her business in which she takes great pride.

"From the very beginning to the very end, the client knows exactly who they'll be dealing with," Goldfeld promises. "Whichever project manager visits [your home], that's the person who will be managing the project."

She says this with a certain familial confidence, because one of the two project managers is her husband, company vice-president Mark Kobzanets. There is one other AWC manager, and three installers—and that's it.

"We have a very interesting structure…we don't have any subcontractors," says Goldfeld, and the same even goes for office staff. "I manage all communications with the client. I answer the phone, and I have a lot of years of experience."

Goldfeld and Kobzanets had been in the window and door industry for a decade when they founded AWC in 2006. Until recently, the project managers would bring photographs and displays of sample doors and windows to the client's home, but that is no longer necessary as of 2017.

"We're very excited to have a showroom, finally," Goldfeld says with a smile about American Windows Center's new facility, in South San Francisco.

"We do all types of windows and all types of doors," she says, but Eichler homeowners are usually interested in those from Fleetwood, especially sliders. "We like that product for its quality. We're very familiar with Fleetwood products."

That experience is critical, she says, because Eichlers "are owned by people who really enjoy their beauty. Eichlers are very unique and they require unique knowledge. You can't just put in whatever window you want."

This kind of conscientiousness has earned American Windows Center an A+ rating from the Better Business Bureau, but at least as important to homeowners is the impact that the company's bare-bones structure has on costs.

"Our pricing model is very simple since we don't have extra layers to the business," the company president says simply. "It's very competitive because we're able to eliminate some of the layers.

"That was one reason we opened the business—we wanted to do it differently."

American Windows Center, Inc.
Double Pane Windows & Doors
Serving the San Mateo Area
www.americanwindowscenter.com
800-514-4434
info@americanwindowscenter.com