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Dura-Foam Roofing Repairs and Inspections

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Joined: Mar 2 2004

When Dura-Foam Staff thinks a roof needs repair, we often don't give an estimate for re-coating until the repair issue is resolved. It's not fair to charge a customer for the 'worst case scenario', which is what is done when you don't yet know what is wrong.
Dura-Foam has never, ever charged for an estimate to replace a roof.
Dura-Foam inspects our 5 year old roofs for free, and has never charged anyone for this inspection. When you re-coat your roof at 5 years, the 10 year inspection is also free, as well as the 15 year and the 20 year inspection. This seems like good business to us. The median cost for us to touch-up one of our roofs during these inspections was less than $45.00 last year. RE-coating one of our roofs at 5 years usually costs about 25% of the original purchase price...sometimes less. We usually only re-coat in the Spring and charge our customers about half what the rest of the industry charges. We view re-coating as Customer Service, not a sale. We expect our customers to trust us and take our advice seriously.
Re. charging $75 for an inspection and estimate - we started doing this because we were giving hundreds of wasted repeat estimates a year. Some roofs were inspected and estimated for re-coat 5 years in a row. We can't afford to do this - remember re-coating takes more expertise and experience that foam roofing.
If you have a roof that's off our 5 year free inspection cycle..here's how you get on the Free Inspection cycle. E-mail us your address and contact information. We will mail you an offer to inspect your roof for free in the Spring, grouped with other roofs in your neighborhood. We will touch-up the roof up to a set dollar amount that you have pre-approved. We inspect the roof thoroughly and touch-up as required. We then call and tell you the total for the time and materials on your roof that will be charged to your card. We then mail you the inspection slip with the inspection notes. You are automatically on the list for 5 years later. Any touch-up is a preliminary to re-coating, so if you want a re-coat estimate, let us know in the e-mail. If you want an appointment, or have other requirements that prevent your roof from being part of the group inspection, we may charge a fee. Remember the median charge last year was only $45.00on our old roofs. Sorry, we don’t offer this in Marin and Contra Costa areas.